Support is almost non-existent and very hard to connect

Support is almost non-existent! I recently got the new Khumo after the 1st attempt a few months ago did not have all the features I already used with the buisness portal and LTE machines, but am looking to upgrade to the tap and stand alone devices i,e product selection, custom amounts, adding tips after sales amount, creating one cash up with multiple machines in use etc.

Yoco duly refunded and collected that machine.

Before I purchased the now new Khumo, I called (eventually managed to get hold of someone, the FB messenger takes a week to respond) to make sure it now has the features required (features that I am able to use on my current LTE machines and via the business portal) and was assured it does and will link in with my existing profile and set up. It does not - I have to now list each and every product with a set price (I have thousands of products which prices regularly change and 3 categories of products) On inquiry (I have again been trying to get hold of someone since yesterday afternoon (Wed) today is Thurs, When I finally got hold of someone, I asked if they could call me back as I am prepaid airtime, it took over an hour for them to call back – and then the agent cannot answer my query so their immediate solution is to refund the machine, which I am tempted to do, except the price of the machine doubled since the last time. Said agent is not willing to let me speak to someone in a higher position to find out if such features are earmarked for development and what such a timeline might be, it may be worth hanging on to the machine for a couple of months. A simple answer with some indication as to whether this is possible would suffice and enable me to make a decision to return the machine now or not. I was eventually informed that they will escalate the matter and that a person with more knowledge to answer my query will contact me before the end of the day. Well again they haven't! It is such a shame that such a great product with wonderful solutions for small businesses has such terrible after sales and technical support / customer care.