Struggling with activation - weeks later

While the website promises activation in 15 minutes, this has simply not been true and I suspect it is only applicable for a sole prop.

I have been trying to get our organisation activated since the 20th of August and it is still not active.

On Friday, 28 August, I received an email in the morning confirming activation, only to receive another email an hour later requesting a further questionnaire to be completed. When I phoned, they confirmed that activation takes 24 to 48 hours and could be completed that same day if the complete questionnaire was sent back the same day. From our side the necessary was done, however we are now almost a week later and still waiting.

On Tuesday I received an email informing me it would take 3 - 5 business days to complete the verification. I phoned querying this changed timeline, only to be told that the 24 - 48 hours referred to are business hours and therefore is the same as 3 - 5 business days. They then escalated the matter.

On Wednesday I phoned again, again I was told it had been escalated.

Today I phoned again, only to be told they are awaiting the completion of the questionnaire they sent on Friday (and which we completed and returned on the same day). When I pointed this out, they promised they would escalate the matter again.

It is with the due diligence department for review and apparently it is not event guaranteed that it will be approved from what the call centre agents tell me. Unfortunately I can also not speak to the due diligence department.

Meanwhile we have an event next week for which we need Yoco to be active to accept payments.

I would appreciate it if someone could respond to this as a matter of urgency.