Slow to respond, but outcome good

I needed to change the banking details of our Yoco account, but there was something on the web page that did not allow me to do so. I had to wait for a total of 8 days and 3 e-mails later before anyone responded (this part brings down the rating score), but then Wendy C. responded and guided me step-by-step in clear language until the problem was resolved. Her guidance and communication score 5 stars.