Shoddy service delivery and ineffective resolution of issue regarding cash advance

Dedication means good customer service, which Yoco lacks. Having been a business trading through Yoco for 50 months, I've now bought my Ikhoka machine and I'm ready to move my business over. If a manager does not urgently get hold of me and resolve my issue (I've now emailed Yoco, put my request here and reasoned to a post on Yoco's Facebook page), which is clearly on YOUR side as I've verified it with Regent Capital, the bulk of my business will be moved over. I've tried to resolve this since December and Yoco has blamed Regent Capital. Regent capital have told me this is not their issue and it must be sorted out on Yoco's side. I have written evidence to this effect. I'm waiting for a telephone call from a senior person or manager (do not email me or send me messages).

In addition, my machine simply stopped charging. I've been told that I need to buy a new one at a cost of R75 a month. Fortunately, I have the "go" which is annoying to use but has been a back up while my Ikhoka got set up. The "Go" is not suitable for my business, long term. Under the current circumstances, it's a no-brainer then to move my business over - if I have to buy a new machine, I'd rather go with a new company that has better customer support. Ikhoka is now set up to receive my business, but Yoco holds one benefit over Ikhoka - immediate clearance of funds - so getting this issue resolved is either going to mean 1 transaction every now and then through Yoco or my whole business being moved over.