shocking support process for YOCO, its non existent.

Item: Yoco
Rating: 3
Author: Craig N

I have been a client for years. I have been trying for days to contact support, the way is via there own messaging app.

I have a Neo touch that has a swollen battery, i have jumped through the required hoops in report and requesting a replacement but nothing...

I have also been told i need to update my FICA, it offers to help and asks do i need assistance, i say yes and again just the messaging app, it takes HOURS to get a reply and eventually the conversation just times out.

No email or telephone contact details, all in a effort to keep the clients at bay...

Please sort out my two issues or else i will have to cancel my subs and take my business else where.

Helpful (0)

Replies (2)

Craig N's updateReviewer Update

01 Dec 2025, 14:38

Well done to the support team oversight, i received a call from a human and both my issues have been resolved.

Turned a potential issue into a impressed client.

Thanks

Craig N's update01 Dec 2025, 14:38

Reviewer Update

Well done to the support team oversight, i received a call from a human and both my issues have been resolved.

Turned a potential issue into a impressed client.

Thanks

Yoco's replyOfficial

03 Dec 2025, 11:30

Hi Craig! That’s so wonderful to hear - thank you for the kind words! We’re really glad our team could step in and turn things around for you. If you ever need help again, you can start a conversation with our Support team here: https://www.yoco.com/za/contact/

Best regards,

Yoco's reply03 Dec 2025, 11:30

Official

Best regards,

shocking support process for YOCO, its non existent.

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