LP
Liz P
1 reviews | Active since Jul 2018
06 Jul 2018, 07:15
Shocking customer service
The Yoco device is awesome but the customer service leaves much to be desired. I had been trying to amend personal details since 25th June as the device has changed hands but received no response to my emails. Then I'm assuming after requesting a referral code my bank details were suddenly reverted to a previously used account, even though this was amended 3 months ago. I only noticed their error when the funds did not clear in my bank. I have tried to update again by sending my statement, requested the transaction be reversed and correctly paid but nobody responds to the email requests???
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Replies (4)0
Replies (4)
Yoco's replyOfficial
06 Jul 2018, 07:45Hi Liz,
Thanks for bringing this to our attention. I've taken a look at your emails, and it seems that our email replies have gone to the previous owner of the card reader and Yoco profile. This was an oversight on our side, and I'm really terribly sorry about this.
When you took ownership of the card reader, we should have completed a transfer of ownership of the card reader to a new Yoco profile that you would have had to register for, but it looks like you took over the previous owner's Yoco profile? We will need you to register for a separate Yoco profile, as there are vetting processes that we'll need to complete, and we also need FICA documents for you in order to settle funds into your bank account.
I'd like to sort this out for you as soon as possible, so I'm going to be sending you an email shortly with instruction on we can get you up and running.
Once again, my apologies for the frustrating time.
All the best,
André
Best regards,
Yoco's reply06 Jul 2018, 07:45
Official
Hi Liz,
Thanks for bringing this to our attention. I've taken a look at your emails, and it seems that our email replies have gone to the previous owner of the card reader and Yoco profile. This was an oversight on our side, and I'm really terribly sorry about this.
When you took ownership of the card reader, we should have completed a transfer of ownership of the card reader to a new Yoco profile that you would have had to register for, but it looks like you took over the previous owner's Yoco profile? We will need you to register for a separate Yoco profile, as there are vetting processes that we'll need to complete, and we also need FICA documents for you in order to settle funds into your bank account.
I'd like to sort this out for you as soon as possible, so I'm going to be sending you an email shortly with instruction on we can get you up and running.
Once again, my apologies for the frustrating time.
All the best,
André
Best regards,
Yoco's replyOfficial
06 Jul 2018, 07:54Hi again Liz,
I've just sent the email. Can I ask you to confirm if you've received it?
All the best,
André
Best regards,
Yoco's reply06 Jul 2018, 07:54
Official
Hi again Liz,
I've just sent the email. Can I ask you to confirm if you've received it?
All the best,
André
Best regards,
LP
Liz P's updateReviewer Update
06 Jul 2018, 11:15Hi Andre
Thank you so much for all your help.
It is sad that it took me putting a review on this platform to get results but I am very happy with the prompt service to resolve the issue.
I trust payment will be resubmitted to my account and look forward to a long happy partnership with Yoco.
Regards
Liz
LP
Liz P's update06 Jul 2018, 11:15
Reviewer Update
Hi Andre
Thank you so much for all your help.
It is sad that it took me putting a review on this platform to get results but I am very happy with the prompt service to resolve the issue.
I trust payment will be resubmitted to my account and look forward to a long happy partnership with Yoco.
Regards
Liz
Yoco's replyOfficial
06 Jul 2018, 12:07Hi Liz,
I'm really, really glad that I was able to sort it out for you so quickly. That puts a smile on my face :)
Your email replies are now going to the correct inbox, so please let us know if we can help in any other way.
All the best,
André
Best regards,
Yoco's reply06 Jul 2018, 12:07
Official
Hi Liz,
I'm really, really glad that I was able to sort it out for you so quickly. That puts a smile on my face :)
Your email replies are now going to the correct inbox, so please let us know if we can help in any other way.
All the best,
André
Best regards,