1 reviews | Active since May 2024
Service struggles smothers sales!
Super frustrating trying to deal with "customer support" and "activation" and all sorts of people who are supposed to make things easier for busy clients. And then the Yoco AI WhatsApp is just as frustrating because it just leads you in circles trying to get to the right option to assist with the issue!
The first Yoco we got was activated quickly and easily and connected to the relevant account. The second one has been sitting for months without any use. Telephone calls, WhatsApp, numerous emails...no closer to a solution than BEFORE WE HAD IT. Yoco's people want documents upon documents and signed and stamped and all sorts of details. How is it so complicated and such a tedious process? Good product, yes. Process of struggle worth it...doesn't seem so.
We shall test the machine and check whether it works as it should.
I am however astounded that within 1 hour of a complaint on HelloPeter, I get better customer service than HOURS spent dealing with Yoco representatives.
Is the message to the public then that we should rather start here for solutions?
We shall test the machine and check whether it works as it should.
I am however astounded that within 1 hour of a complaint on HelloPeter, I get better customer service than HOURS spent dealing with Yoco representatives.
Is the message to the public then that we should rather start here for solutions?