Seriously frustrated at your pathetic level of service

My machine was asking me to keep updating business details. I tried to use the chat function on the home screen, only to be told it's not available! (see attached). I logged into the business profile and used the chat function there. It took more than 30 minutes to get a response. Zandi's excuse was that she is speaking to "20 other customers". Needless to say she gave me her half-hearted attention. When I asked her why, she said she was busy. She was unable to assist. She finally asked me to reset my machine, which I did and it did not work. I then chatted to Faheem.He too took forever to assist, and he too was unable to assist. He offered no excuse as to why I was kept endlessly waiting. 3 hours later the problem was not resolved! Another problem with the chat on the business logn is that the screen is half (see attached) When will Yoco sort this out?When will Yoco improve their customer service?