JH
Junaid H

1 reviews | Active since Jul 2025

30 Jul 2025, 09:05

Serious Breach of Privacy at Yoco Kloof Street – Police Case Opened

On Monday, I visited the Yoco offices on Kloof Street. Before using the bathroom, I asked if I could leave my bag in the canteen area. When I returned, I found the door had been locked. I knocked several times, but no one responded.

A staff member eventually exited and used her tag to let me in. To my shock, I saw the barista stepping away from my bag, which had been opened without my permission. The barista appeared visibly startled and quickly walked away, leaving the bag open.

This was a serious violation of my privacy. At no point did I give anyone consent to access or open my belongings.

Due to the nature of the incident, I have opened a case at the police station and requested that CCTV footage be reviewed. I expect Yoco to investigate this matter urgently and respond with accountability and transparency.

I am deeply disappointed that such an incident could occur at a company that positions itself as professional and trustworthy.

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Replies (2)
Yoco
Yoco's reply30 Jul 2025, 12:01
Official
Hi there, thank you for bringing this to our attention. We're truly sorry for the experience you had during your visit to our Kloof Street office. This is not the kind of interaction we aim to create, and we understand your concern.

Please know that our team is actively looking into the matter and taking it seriously. We appreciate your patience as we work to review and resolve. 

JH
Junaid H's update30 Jul 2025, 13:07
Reviewer Update
i would like you to monitor your cameras please check between 16:10 and 16:40 i have also opened a police case at Cape Town Central Police Station