CdlH
Charlene de la Hunt
1 reviews | Active since Jul 2022
27 Jun 2023, 09:59
Sad sad service
If I could rate their support -5 stars I definitely would. I have been waiting for a refund from them for a month now and still nothing. I have emailed them and twice they said the refund will be done within 5 days. More emails were sent afterwards with NO RESPONSE whatsoever.
Tried calling them this morning and they had me 'holding the line' for a whole 15minutes. Finally phoned again just to hear the refund can't be done since they don't have the proof of payment?!
What a load of ****!!!
This so called support service could just as well be non-existing.
I'll have to wait to cool down before I attempt to try again... So sad that one has to be rude before people start to do their jobs correctly!
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Replies (1)CdlH
Charlene de la Hunt's updateReviewer Update
04 Jul 2023, 11:27It has been yet another week, after you promised me for the 3rd time that the refund has been concluded. And sadly, nothing much has changed since the first time you said that.
I will be reporting you to the ombudsman. I don't make empty promises like you.
I will be reporting you to the ombudsman. I don't make empty promises like you.
CdlH
Charlene de la Hunt's update04 Jul 2023, 11:27
Reviewer Update
It has been yet another week, after you promised me for the 3rd time that the refund has been concluded. And sadly, nothing much has changed since the first time you said that.
I will be reporting you to the ombudsman. I don't make empty promises like you.
I will be reporting you to the ombudsman. I don't make empty promises like you.