Rude support consultant Jaysree

I had an awful experience with Jayrsee, one of the Live chat consultants for Yoco.

I required a device my sister gave me to be linked to my Yoco account. Jaysree sends me a link and tells me to fill in and email a transfer form. I checked the site that opened and their was no form - but rather steps of linking the device to a new account.

I then opened another chat and Jaysree was my consultant again and I asked how to link the device to an old account.

This is what Jaysree's reply was:

"i spoke to you about this earlier and you understood what needed to be done... (11:35:44 AM) Reza Karriem: You send the link and there was no form (11:35:56 AM) Reza Karriem: sent (11:36:10 AM) Jaysree: then you need to ask for a form but please do not come back and ask for the same actions when we advised the process"

I also asked Jaysree to show me where the form was located and the question was ignored.

RECORD OF BOTH CHATS

First chart: Chat started: 2020-12-10 09:41 AM UTC (09:41:13 AM) Reza Karriem: How do I add a new machine to my account? I've tried and it said accessory not whitelisted. (09:41:20 AM)*** Jaysree joined the chat *** (09:41:22 AM) Jaysree: hi reza (09:41:26 AM) Jaysree: Serial number please (09:41:42 AM) Reza Karriem: *** (09:42:59 AM) Jaysree: where did you get the device from? (09:43:54 AM) Reza Karriem: My sister doesn't use this device anymore and she said for me to use it. Her company is Stone Heart. (09:45:50 AM) Jaysree: please complete a transfer for and send it to suroortavoco.com (09:45:51 AM) Jaysree: httbs://get.yoco.helb/hc/en-za/articles/***-Transfer-Ownershib-of-a-Yoco-Card-Machine (09:46:03 AM) Reza Karriem: Tgabjs (09:46:11 AM) Jaysree: pleasure (09:46:13 AM) Reza Karriem: Thanks Jaysree

Second chat: Chat started: 2020-12-10 11:25 AM UTC (11:25:25 AM) Reza Karriem: How to I link a device to an old account? Instructions in the help section is only for new accounts. (11:25:27 AM)*** Jaysree joined the chat *** (11:25:29 AM) Jaysree: HI Reza (11:25:35 AM) Jaysree: Apologies for the delay in response. Kindly note we are experiencing high volumes of chat queries at this time. We will attend your query soon. Please allow us some time. (11:32:11 AM) Jaysree: yes we can (11:32:13 AM) Jaysree: serial number (11:32:33 AM) Reza Karriem: *** (11:33:08 AM) Reza Karriem: I've removed it from the original Stone Heart account. (11:35:26 AM) Jaysree: i spoke to you about this earlier and you understood what needed to be done... (11:35:44 AM) Reza Karriem: You send the link and there was no form (11:35:56 AM) Reza Karriem: sent (11:36:10 AM) Jaysree: then you need to ask for a form but please do not come back and ask for the same actions when we advised the process (11:36:30 AM) Reza Karriem: You need not be rude Jaysee (11:36:56 AM) Jaysree: i was not and im sorry you perceive it that way (11:37:02 AM) Jaysree: im simply trying to save you time (11:37:24 AM) Reza Karriem: I have seen that many people have bad experiences with Yoco tech support (11:38:06 AM) Jaysree: everyone experience and support needs are different ... (11:38:16 AM) Jaysree: what is the new business email address (11:38:23 AM) Jaysree: or where the device should be linked? (11:38:38 AM) Reza Karriem: satyam ayurveda (11:38:50 AM) Reza Karriem: And where is the form you mentioned?????? (11:39:00 AM) Jaysree: i need the email address please (11:39:10 AM) Reza Karriem: rezaasatyamlife.co.za (11:39:20 AM) Jaysree: is this where you need the device linked to now? (11:39:31 AM) Reza Karriem: yes (11•39•58 AM) Reza Karriem: I will post this chat on Hello Peter also. (11:40:03 AM) Jaysree: will see if i can work around the documentation now... (11:40:44 AM) Reza Karriem: I still want to know where I can find the form? (11:41:49 AM) Reza Karriem: Are you still there? (11:42:24 AM) Jaysree: the device is linked to Satyam Ayurveda (Pty) Lyd (11:42:25 AM) Reza Karriem: May I please chat to someone else or a manager? (11:42:40 AM) Jaysree: You can pair with bluetooth and connect. (11:43:55 AM) Reza Karriem: No worries. I will post this on Hello Peter right now.