TB
Tracy B
1 reviews | Active since Feb 2020
17 Sept 2020, 12:22
Radio silence
Sent mails to your sales, hello, support - absolute radio silence. How do one get help with you guys??? This is beyond frustration.
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
18 Sept 2020, 10:24Good day, Tracy, Leeroy from Yoco here. I trust all is well. We sincerely do apologize for the inconvenience caused. I have escalated your query to our rates review department and they will be in contact with you shortly.
Yoco's reply18 Sept 2020, 10:24
Official
Good day, Tracy, Leeroy from Yoco here. I trust all is well. We sincerely do apologize for the inconvenience caused. I have escalated your query to our rates review department and they will be in contact with you shortly.
TB
Tracy B's updateReviewer Update
21 Sept 2020, 15:43Still not a single response from any of your various platforms - FB, sales, support, hello. And your call centre is also defunct now. This is the only response I hear from you guys - a third party platform. I am embarrassed for you guys, do you actually have a customer service department? This is not the first time I get ignored as a paying customer. Even a snort will be nice.
TB
Tracy B's update21 Sept 2020, 15:43
Reviewer Update
Still not a single response from any of your various platforms - FB, sales, support, hello. And your call centre is also defunct now. This is the only response I hear from you guys - a third party platform. I am embarrassed for you guys, do you actually have a customer service department? This is not the first time I get ignored as a paying customer. Even a snort will be nice.
TB
Tracy B's updateReviewer Update
21 Sept 2020, 16:35And they finally rep****.
TB
Tracy B's update21 Sept 2020, 16:35
Reviewer Update
And they finally rep****.