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Giselle Rausch Giselle Rausch

1 reviews | Active since Feb 2020

04 Feb 2020, 11:59

Prompt assistance from YOCO's Leeroy

I was very interested in getting a Yoco machine after getting an advert from them. I signed up with someone named Wesley and made payment soonest. Afterwards unfortunately they advised me that they failed to register me cause of FICA issue. I understood their position but got disappointed when after Wesley had promised that i would be getting refund of payment done and then started not responding to my emails or calls. I finally got the positive assistance from Leeroy February who made a follow up in the new year and promised to resolve this issue which he has done where I am now waiting for the payment. Yoco needs more people like Leeroy who is ultimate professional, kind of personnel like Wesley can get company negative reviews

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Replies (2)
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Giselle Rausch Giselle Rausch's update04 Feb 2020, 12:58
Reviewer Update
Want to up the rating to 5 star after Leeroy's excellent service

Yoco
Yoco's reply07 Feb 2020, 09:51
Official
Hi Giselle, Shana here from Yoco. Thanks for the awesome feedback, I'll be sure to pass it to Leeroy :) To change the star rating, click on your Username at the top right of the screen. Select ‘My Profile’ from the drop down menu.  All your reviews will be displayed.Click on the review you would like to change, this will open the review.  Just above your review click on the button that says ‘Convert’.  Change the star rating on your review and select ‘Convert’ to save it.