Poor support from Yoco

I posted 2 complaints on the Yoco support site about 2 different Yoco machines. The first is about a battery isuue on one machine which is just under a year old . The next day I posted a query about another new machine which is only a week old where pop ups block the screen about a software update that is not finalised, and pop ups keep on blocking you from operating the machine properly. After 2 days of the fist complaint, I get a generic reply on how to reboot the device ...... Really .. is that the best their support can do ? Especially after I advised that I had rebooted, tried both cellular & WiFi etc.wtc. ....... So what must I do in the mean time ? Wait for more nonsense replies ?