HM
Hermanus M
1 reviews | Active since May 2021
08 Jun 2021, 11:59
Poor service at Yoco
The risk department has been keeping my funds since 12 May 2021. I have been promised on several occasions that Leroy could call be but no no avail. There is no way that anyone is willing to transfer me to a manager. I need the money urgently but their consultants do not seem to care about customer services or the name of the company. Each time I had to wait about 30 minutes before my call was answered. I have sent all documents they have requested and since then, no feedback. I demand to be paid interest on the more than R150 000 that has been in their account for almost one month know. Please be aware of this, there is a good chance of it also happening to you.
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Replies (2)
Yoco's replyOfficial
09 Jun 2021, 12:05Hi Herm****, we're really sorry about the experience. I've flagged this to the relevant team and they've sent an update via email to you this morning. We appreciate your patience and will work to fix this as soon as we can.
Best regards,
Yoco's reply09 Jun 2021, 12:05
Official
Hi Herm****, we're really sorry about the experience. I've flagged this to the relevant team and they've sent an update via email to you this morning. We appreciate your patience and will work to fix this as soon as we can.
Best regards,
HM
Hermanus M's updateReviewer Update
17 Jun 2021, 09:43The problem has not been resolved. Surely you must think that I am a fool. Yoco claim to have been waiting for a conformation from the bank since before 2 June 2021. I will only believe Yoco if they can provide supporting evidence. My business is seriously suffering - because they keep more than R154 000 of my funds in their bank account. My client's bank assured me that the payment to Yoco took place more than a month ago! On Monday, Leroy assured me that he matter would be resolved by 14:00 Tuesday afternoon. The matter has still not been resolved. He has not contacted me as promised.
HM
Hermanus M's update17 Jun 2021, 09:43
Reviewer Update
The problem has not been resolved. Surely you must think that I am a fool. Yoco claim to have been waiting for a conformation from the bank since before 2 June 2021. I will only believe Yoco if they can provide supporting evidence. My business is seriously suffering - because they keep more than R154 000 of my funds in their bank account. My client's bank assured me that the payment to Yoco took place more than a month ago! On Monday, Leroy assured me that he matter would be resolved by 14:00 Tuesday afternoon. The matter has still not been resolved. He has not contacted me as promised.