Poor Customer Support: Payouts Withheld

Payouts withheld by Yoco because company directors changed since the account/profile was last used. We have been doing back and forth with first their Support staff who kept insisting the company change directors at CIPC. Then handed to Activations team who keep sidestepping the issue every time we tell them what is going on and keeps insisting that we go verify the account even as we've told them countless times for over two weeks now that the verification is not available on the portal as the account is shown as verified. Then called and asked for someone more senior, I was told that we should email documents and we did and we were promised that it would simply be updated thereafter, And once again this week we are back dealing with the Activations team telling us the same thing about uploading on the portal. Extremely inconvenient having to take time out of my schedule and deal with these phone calls, emails and waiting once again. Meanwhile our bank wanted to handle our POS service themselves and we decided we were going to give Yoco a chance instead because we thought they were quicker and more convenient. Turning out to be a strategic business error on our end.