Poor Customer Service
I paid R549.80 for the machine and I havent received any call or email confirming that payment and whats next. It is totally unacceptable that even your sales reps are nowhere to be find, i even feel like this was a ****.
If I dont get any help with 24 hours I have no choice but to report this matter to Ombudsman and NCR
Your service is very Poor, it makes you worry whats going to happen when we need your Support Service
Helpful (0)
Replies (4)0
Replies (4)
Yoco's replyOfficial
06 Dec 2017, 12:28Hi Tladi,
Thank you for raising this with us and my apologies for the confusion. Please note that you have not completed the application by signing our terms agreement and we were therefore unable to move forward with your application.
Our team has tried to give you a call to assist but were unfortunately unable to get through. We have sent an email and received your response, and will give you a call shortly to resolve the matter.
Once again, my apologies for the experience.
Robyn and the Yoco team
Best regards,
Yoco's reply06 Dec 2017, 12:28
Official
Hi Tladi,
Thank you for raising this with us and my apologies for the confusion. Please note that you have not completed the application by signing our terms agreement and we were therefore unable to move forward with your application.
Our team has tried to give you a call to assist but were unfortunately unable to get through. We have sent an email and received your response, and will give you a call shortly to resolve the matter.
Once again, my apologies for the experience.
Robyn and the Yoco team
Best regards,
's updateReviewer Update
06 Dec 2017, 12:46It is not my fault.
I didnt know that I have to sign that mandate, and That mandate was sent after Complaining.
's update06 Dec 2017, 12:46
Reviewer Update
It is not my fault.
I didnt know that I have to sign that mandate, and That mandate was sent after Complaining.
Yoco's replyOfficial
06 Dec 2017, 12:53No problem, Tladi. Our team has been trying to reach you to assist but is unfortunately unable to get through. Please confirm your contact number and best time to call.
Best regards,
Yoco's reply06 Dec 2017, 12:53
Official
No problem, Tladi. Our team has been trying to reach you to assist but is unfortunately unable to get through. Please confirm your contact number and best time to call.
Best regards,
Yoco's replyOfficial
06 Dec 2017, 12:53No problem, Tladi. Our team has been trying to reach you to assist but is unfortunately unable to get through. Please confirm your contact number and best time to call.
Best regards,
Yoco's reply06 Dec 2017, 12:53
Official
No problem, Tladi. Our team has been trying to reach you to assist but is unfortunately unable to get through. Please confirm your contact number and best time to call.
Best regards,