Poor after sales service

We took over a Guesthouse recently. Firstly to finally move the ownership of the machine to our name took about three weeks and it was a huge struggle. A delay of three days or more on emails queries if they get back to you at all.

The call centre is even more of a struggle. You hold on for 15 min to 30 min just to speak to someone. We had to change our banking details, and after a month of struggling with a problem on Yoco's side as the system says the confirmation link to change the details has expired, it was easier for us to just move to another company. Good riddance.