RV
Roli V
1 reviews | Active since Jul 2021
10 Jul 2021, 05:27
Payouts not released by Yoco with poor customer service
My business and Facebook ads account are in danger because of yoco they have held my balance of R4470.08 which is required to pay Facebook ads for the business, worst customer service! I have been waiting (and is still waiting) for over 07 days now to get my funds and no one can tell me what is going on, they keep on telling me they are escalating it to the risk department for feedback but I never get any response. According to them there is no direct line to communicate with the risk department so how on earth are we suppose to know what is going on. With hardship already experienced by this pandemic I WILL NOT Definitely recommend any one to use your services because my business is stuck.
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Replies (2)
Yoco's replyOfficial
12 Jul 2021, 13:15Hi Roli, I've checked on this for you and it shows our Risk team still awaits your invoices for the services you have rendered. Please can you send it in reply to their email so that we can assist you further.
Yoco's reply12 Jul 2021, 13:15
Official
Hi Roli, I've checked on this for you and it shows our Risk team still awaits your invoices for the services you have rendered. Please can you send it in reply to their email so that we can assist you further.
RV
Roli V's updateReviewer Update
13 Jul 2021, 12:59Please note that I have already sent the supporting documents but my funds are not yet released, I would like to suggest that you must create an option for online payment link to upload the invoice on yoco so that we will avoid this holding of people business funds because it creates unnecessary costs on our small business to grow it's been two weeks now waiting.
RV
Roli V's update13 Jul 2021, 12:59
Reviewer Update
Please note that I have already sent the supporting documents but my funds are not yet released, I would like to suggest that you must create an option for online payment link to upload the invoice on yoco so that we will avoid this holding of people business funds because it creates unnecessary costs on our small business to grow it's been two weeks now waiting.