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roshni B
1 reviews | Active since Dec 2020
18 Dec 2020, 11:42
pathetic yoco customer support service
worst customer service i have experienced, support team is clueless, gave me more "i dont know" then any assistance.
battle two weeks to set up, 3 phone calls to *********** staff, one calling me brother on the phone, highly unprofessional.
and now back and forth emails from a Grant Lakay from yoco support. still no progress to this second regarding my device working regarding bank confirmation
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Yoco's replyOfficial
18 Dec 2020, 12:10Hi Roshni, Shana from Yoco here. We're truly sorry for the poor experience, certainly don't mean to disappoint. I've flagged the matter and we have been able to verify the details, thanks for sending the requested letter of authority. Your profile is fully verified and you're good to continue transacting. Any transactions processed will be paid out tomorrow morning and will reflect within 1-2 days. We appreciate your feedback and will definitely look at all areas of concern. Please reach out if you may need help with anything else.
Yoco's reply18 Dec 2020, 12:10
Official
Hi Roshni, Shana from Yoco here. We're truly sorry for the poor experience, certainly don't mean to disappoint. I've flagged the matter and we have been able to verify the details, thanks for sending the requested letter of authority. Your profile is fully verified and you're good to continue transacting. Any transactions processed will be paid out tomorrow morning and will reflect within 1-2 days. We appreciate your feedback and will definitely look at all areas of concern. Please reach out if you may need help with anything else.