JN
Jolandi N
1 reviews | Active since Oct 2021
26 Oct 2021, 10:30
Pathetic Service YOCO CARD MACHINE
Ive got my own business and use the Yoco machine for client payments. 3 months ago I opened up a business account and had to change my bank from Capitec to Mercantile (it is Capitec's business account Bank). Since 3 months ago Ive been struggling without any success! I send emails every single day, I ask for help on their business portal every single day, but nothing is happening. It is creating a HUGE PROBLEM for me starting a business account with no money paying in? Almost 90% of my clients pay with a card facility. It reflects VERY bad n my new business account. Am I unfair to wait for 3 MONHTS?? just to change my bank particulars on my Yoco card? PATHETIC SERVICE!!
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Yoco's replyOfficial
26 Oct 2021, 12:13Hi Jolandi, we're really sorry for the wait and the experience and don't mean to let you down. I've checked your profile for You'Nique Liposculpt Health & Beauty Clinic. Please can you make the following changes here on the Portal: https://portal.yoco.co.za/business/bank-account and click on Submit once done and we should be able to approve your bank details- Please change the account holder name to the one shown on your account confirmation letter, YOUNIQUE BODYSCULPT HEALTH AND BEAUTY PTY LTD, and remove your name. Please select Mercantile Bank and remove Capitec bank. Add your Mercantile account number and remove the Capitec account number. Choose Cheque as account type and remove Savings. Once done, click Submit and let us know once you've made the changes.
Yoco's reply26 Oct 2021, 12:13
Official
Hi Jolandi, we're really sorry for the wait and the experience and don't mean to let you down. I've checked your profile for You'Nique Liposculpt Health & Beauty Clinic. Please can you make the following changes here on the Portal: https://portal.yoco.co.za/business/bank-account and click on Submit once done and we should be able to approve your bank details- Please change the account holder name to the one shown on your account confirmation letter, YOUNIQUE BODYSCULPT HEALTH AND BEAUTY PTY LTD, and remove your name. Please select Mercantile Bank and remove Capitec bank. Add your Mercantile account number and remove the Capitec account number. Choose Cheque as account type and remove Savings. Once done, click Submit and let us know once you've made the changes.