Pathetic! No solution provided! Empty promises!

At first, after I have requested a Card Machine (POS), Yoco was very quick to contact me. I was surprised when the POS was delivered so quickly! I thanked Emjay for his service. Test Transactions were performed by myself and all worked well. I could not complete refunds and had to query numerous times why this option is not included. Finally, a lady advised that my POS does not have the option to refund.

The first market was on Black Friday. All the vendors around me complained about YOCO being offline. I had to log a query on the Live Chat. Lesedi advised that the technicians were sorting the problem out and there was not ETA. I still wanted to query something, yet she ended the chat.

Come Saturday, 30 November 2019. The POS does not accept ABSA, FNB and Nedbank Silver cards. When I 'submit' the sale, the POS requests the card / to swipe the card. I insert the card. The POS prompts for me to swipe the card. The POS prompts that it is a chip card, thus I cannot swipe. I insert the card again - NOTHING!!!! First request logged at 08:16:56. Second request logged 09:02:11. Feedback received is that "Our team will get back to you as soon as possible, so please leave us a message with your email address and we'll get back to your shortly" . No email, yet another query logged at 13:22:41. Again, no ETA provided. They apologise for the inconvenience caused, yet I am losing money left and right.

No feedback received again. I contacted Emjay yesterday. Emjay phoned and puts me through to Lesedi, again. She advises that they are looking into the matter and will phone me back asap. She phoned again, stating that feedback / solution (possibly speaking to provide me with a new POS, as the software might be outdated, yet the POS was used for 2 days only, therefore brand new) will be provided by TODAY BETWEEN 9 AND 1. I advised that the matter will be escalated to Hello Peter if feedback is not received.

Just because I try to be a good person, I emailed Emjay again today at 11:39, advising that my next event is on Saturday and I require urgent feedback (as stated above, feedback would have been provided between 9 and 1).

No feedback has been provided. I am so disappointed and have lost a tremendous amount of money due to YOCO's faulty devices. I also have Whatsapps from another vendor stating that she also had problems with YOCO.

I am requesting full refunds for monies lost, a permanent solution to the problem of no network / unavailable network, as well as a solution to the problem with my POS / refunded for the faulty POS / provide a new POS.