DK
Danae K
1 reviews | Active since Jul 2023
12 Jul 2023, 17:05
Pathetic card machine
Can 0 stars be given? I have had my Yoco device since Aug 2022, first transaction I did took 3 WEEKS to reflect. A Yoco bot contacted me a week ago, asked questions where you select a, b or c to reply, finally connected me to a "human" which was VERY rude by the way, all the questions I had was rep**** with links to fix, but never worked. I asked another question and got rep**** with "Looks like our time is up." No answers to my questions were given. Pathetic! How can I run a business without a card machine and no answers?
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Yoco's replyOfficial
13 Jul 2023, 14:09Hi Danae, thanks for reaching out and we’re sorry to hear that. It is never our intention to disappoint, we've checked your Yoco profile and your business is fully onboarded. We apologise for the delay in your payout as this may have been due to the verification process, all transactions you process through Yoco in a day get paid (less the transaction fee) via EFT into your account the next day. As with any EFT, the funds usually take 24 - 48 business hours to reflect. Check out our Payout guidelines here: https://bit.ly/3cael8Q . Once again, we apologise for the inconvenience caused.
Best regards,
Yoco's reply13 Jul 2023, 14:09
Official
Hi Danae, thanks for reaching out and we’re sorry to hear that. It is never our intention to disappoint, we've checked your Yoco profile and your business is fully onboarded. We apologise for the delay in your payout as this may have been due to the verification process, all transactions you process through Yoco in a day get paid (less the transaction fee) via EFT into your account the next day. As with any EFT, the funds usually take 24 - 48 business hours to reflect. Check out our Payout guidelines here: https://bit.ly/3cael8Q . Once again, we apologise for the inconvenience caused.
Best regards,