AC
Anni C
1 reviews | Active since Mar 2024
12 Mar 2024, 12:54
Online support is non-existen
I've been emailing for a month-and-a-half and keep getting reference numbers, but no resolution. The online link to WhatsApp says that the number has changed. It is a most frustrating and unpleasant experience.
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Yoco's replyOfficial
12 Mar 2024, 13:32Hi Anni, we're truly sorry for the poor experience. We've checked the email you've sent and seen that you're querying a transaction processed on 16 January, card number ending in 9460. We've checked and found a transaction for R25 processed on 16 January, card number ending in 9480. This transaction was successful and paid out to the bank account listed on your profile on 17 January. Please let us know if this is the correct transaction? If you'd like us to give you a call, please let us know what time is suitable for you and we'd be happy to reach out.
Best regards,
Yoco's reply12 Mar 2024, 13:32
Official
Hi Anni, we're truly sorry for the poor experience. We've checked the email you've sent and seen that you're querying a transaction processed on 16 January, card number ending in 9460. We've checked and found a transaction for R25 processed on 16 January, card number ending in 9480. This transaction was successful and paid out to the bank account listed on your profile on 17 January. Please let us know if this is the correct transaction? If you'd like us to give you a call, please let us know what time is suitable for you and we'd be happy to reach out.
Best regards,