BM
Bernice M
1 reviews | Active since Dec 2019
21 Sept 2020, 09:22
Not very helpful when trying to report ********** companies.
Service isn't great.
I've been trying to get in touch with someone about a company that has been using their platform to **** people, but have so far had very little luck. The agent I spoke to, Charms, promised to escalate the matter, but was not sure whether the company would be able to help me get a refund and was unable to tell me who she was going to escalate the matter to or when I should expect to be contacted about the matter. I spoke to the same person about a week ago and was told the same thing, but have not been contacted since then.
Apparently it doesn't matter much to Yoco that people are using their platform to ***** from others.
Helpful (0)
Replies (3)0
Replies (3)BM
Bernice M's updateReviewer Update
21 Sept 2020, 09:34How very interesting. Tried to contact their support via phone. Was put through immediately. When I said that I was asking about reporting a company using their platform to **** people, I was cut off.
Phoned back literally seconds later and was put on hold until I was automatically cut off. Maybe Yoco just doesn't want to know whether people are using their company dishonestly?
Phoned back literally seconds later and was put on hold until I was automatically cut off. Maybe Yoco just doesn't want to know whether people are using their company dishonestly?
BM
Bernice M's update21 Sept 2020, 09:34
Reviewer Update
How very interesting. Tried to contact their support via phone. Was put through immediately. When I said that I was asking about reporting a company using their platform to **** people, I was cut off.
Phoned back literally seconds later and was put on hold until I was automatically cut off. Maybe Yoco just doesn't want to know whether people are using their company dishonestly?
Phoned back literally seconds later and was put on hold until I was automatically cut off. Maybe Yoco just doesn't want to know whether people are using their company dishonestly?
Yoco's replyOfficial
21 Sept 2020, 16:03Good day Bernice, Leeroy from Yoco here. Thank you for reaching out and reporting the following. We sincerely do apologize for the lack of service that you have received from us.
May you kindly provide me with your contact details in order to get in contact with you.
May you kindly provide me with your contact details in order to get in contact with you.
Yoco's reply21 Sept 2020, 16:03
Official
Good day Bernice, Leeroy from Yoco here. Thank you for reaching out and reporting the following. We sincerely do apologize for the lack of service that you have received from us.
May you kindly provide me with your contact details in order to get in contact with you.
May you kindly provide me with your contact details in order to get in contact with you.
BM
Bernice M's updateReviewer Update
06 Oct 2020, 08:33I can't edit the star rating on this review, but after the way Yoco has responded to my issue I really wish I could. They were great, once I got hold of someone that knew what was going on.
BM
Bernice M's update06 Oct 2020, 08:33
Reviewer Update
I can't edit the star rating on this review, but after the way Yoco has responded to my issue I really wish I could. They were great, once I got hold of someone that knew what was going on.