None existent service

Seems like this is the only way to get some kinda service, hopefully, that's the case. Submitted a completed transfer of ownership form for a yoco device, given a reference number and was told 24-48 hours later it will be "actioned", days later still nothing, contacted support but to no avail and as a small business we just wanna get going but starting to doubt their message of championing small businesses. pathetic