PB
Paula B
1 reviews | Active since Nov 2019
24 Nov 2019, 08:39
No refund from Yoco
I refunded a client on 9th November through my Yoco machine. He has still not received his refund and messages me every day about it. He is on holiday from Germany and needs the funds returned. I have been in touch with Yoco more than five times about the case. In each time I am told - it takes 7 to 10 working days to show the refund, or it takes 1 to 3 working days to deal with the issue, or we will contact you back, or phone you back. I have had one phone call back but still no resolution. Now I need to refund this client from my own funds, which puts me R5100 in the red. It also makes my service levels look appalling. What the heck Yoco!
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Yoco's replyOfficial
24 Nov 2019, 11:23Hi Paula, Leeroy here from Yoco. I'm so sorry to hear this. I can confirm that your query has been escalated to our payments team and that it was highlighted as a top priority. We will revert to you as soon as we have feedback.
Best regards,
Yoco's reply24 Nov 2019, 11:23
Official
Hi Paula, Leeroy here from Yoco. I'm so sorry to hear this. I can confirm that your query has been escalated to our payments team and that it was highlighted as a top priority. We will revert to you as soon as we have feedback.
Best regards,