MH
Matt H
1 reviews | Active since Aug 2016
14 Oct 2022, 08:26
No payout and bad customer service
I logged a query 3 weeks ago, no one got back to me. I have called the customer care line it never takes you to any consultant, you will hold for even 30 minutes with no success. I used their whatsapp line, explained my issue to the person responding back and its been over a week now with no feedback or any sort of contact.
I have not received a payout Since since weekend of the 24th of September.
Helpful (0)
Replies (7)0
Replies (7)MH
Matt H's updateReviewer Update
14 Oct 2022, 10:30You explaining what I already know, can you calculate the total transaction for the 23rd, 24th and 25th then tell me what is the total you paid to me for those 3 days.
MH
Matt H's update14 Oct 2022, 10:30
Reviewer Update
You explaining what I already know, can you calculate the total transaction for the 23rd, 24th and 25th then tell me what is the total you paid to me for those 3 days.
MH
Matt H's updateReviewer Update
14 Oct 2022, 10:33Did you even check or you just rushed to replying to something you dont undertsand...you are still displaying bad service.
MH
Matt H's update14 Oct 2022, 10:33
Reviewer Update
Did you even check or you just rushed to replying to something you dont undertsand...you are still displaying bad service.
MH
Matt H's updateReviewer Update
14 Oct 2022, 12:20I have emailed that support twice with screenshots attached and all...I dont get feedback from that. This is why I have reported your bad service in the first place , you need to call me and speak to me directly and a direct email not a group email that doesnt specify who the recipient is. Is there someone at the accounts department that can call me directly and give me the service I deserve as one of your clients and stop replying with no resolution.
MH
Matt H's update14 Oct 2022, 12:20
Reviewer Update
I have emailed that support twice with screenshots attached and all...I dont get feedback from that. This is why I have reported your bad service in the first place , you need to call me and speak to me directly and a direct email not a group email that doesnt specify who the recipient is. Is there someone at the accounts department that can call me directly and give me the service I deserve as one of your clients and stop replying with no resolution.
MH
Matt H's updateReviewer Update
14 Oct 2022, 12:22Give me a direct number and email...not support email or the *** cause no one responds or answers the phone. Do you guys even know what you doing at the support centre?
MH
Matt H's update14 Oct 2022, 12:22
Reviewer Update
Give me a direct number and email...not support email or the *** cause no one responds or answers the phone. Do you guys even know what you doing at the support centre?
Yoco's replyOfficial
14 Oct 2022, 13:16Hi Matt, please accept our apologies. We've asked one of our team members to reach out and he has confirmed you have been assist with your query. We do hope all is sorted but if you may need assistance with anything else, please let us know.
Yoco's reply14 Oct 2022, 13:16
Official
Hi Matt, please accept our apologies. We've asked one of our team members to reach out and he has confirmed you have been assist with your query. We do hope all is sorted but if you may need assistance with anything else, please let us know.
MH
Matt H's updateReviewer Update
14 Oct 2022, 13:18Thanks Leeroy for calling me and resolving my problem...
MH
Matt H's update14 Oct 2022, 13:18
Reviewer Update
Thanks Leeroy for calling me and resolving my problem...
Yoco's replyOfficial
14 Oct 2022, 13:23Hi Matt, please accept our apologies. We've asked one of our team members to reach out, who has confirmed he's been able to assist with your request. We do hope all is sorted and if you need help with anything else, please let us know.
Yoco's reply14 Oct 2022, 13:23
Official
Hi Matt, please accept our apologies. We've asked one of our team members to reach out, who has confirmed he's been able to assist with your request. We do hope all is sorted and if you need help with anything else, please let us know.