No payments received

Dear Yoco Finance and IT Support Team,

I am formally escalating an unresolved matter regarding failed payments R820 that, to date, have still not been received or properly reconciled on my account.

I have spent several hours communicating with various departments, repeatedly explaining the issue while being transferred from one representative to another without resolution. Based on the evidence and transaction records already provided, it appears that the funds in question are not reflecting within Yoco’s archives or systems.

In addition, I am currently unable to access my profiles correctly, as the accounts appear to be conflicting with one another. This access issue is further preventing me from verifying transactions and managing my account properly.

I kindly request the following as a matter of urgency:

A full investigation by both the Finance and IT Departments. Confirmation of the status and location of the failed payments. Resolution of the profile/account conflict preventing access. A written update with clear timelines for resolution.

I have already supp**** supporting evidence and am prepared to resend any required documentation if necessary.

Please treat this matter as urgent, as it has already caused significant inconvenience and loss of time.

Kind regards,