No payment no communication

Hi Yoco team. It has been now around 10 days begging you for my money. 1) First you refused a telephone bill as a proof of payment 2) You then demanded a water bill as proof of residence which I supp**** 3) You then changed the story and said you need to verify with the payer who is Uber my client. They contacted you again and again with no luck only for you to respond via email saying they must get a refund and then they will pay with another method to us. They begged you to tell them what you needed to release the funds. You didn't tell them. 4) We then refunded Uber inside the app as you had advised but you haven't released the funds into Uber. You are not even communicating with Uber or with us as to what is going on or what challenge you are having.

6) instead of communicating or answering your phones or hanging up on me when I get a lucky to go through to you. You found time to block me from following up on our money on your page. As that was the only platform you were answering me.

After terminating my account with you, you advised me to do a refund and the money will go back to the payer so that they can pay us again with other means. But still they haven't received the money back.

What do you want me to do?