No one available to assis with brand New Khumo card machine.

I have been a Yoco merchant for a while now - decided to upgrade our service and payment channels with the new Khumo machine. Cost us R 799. Was delivered rather promptly within a few days (received it on Thursday 21 October 2021). Charged it full on Friday night as we were doing an early market on Saturday. Got to the market at 7:30 - machine was completely drained..as in no power. Scrambled to get some way to get it charged. Luckily most sales I could get people to use cash. Today is Sunday - and even though they say on site that there is someone available to chat to...this is not the case, plus the chat Bot does not even have the Khumo loaded as an option. Tried to get an email address - eventually gor one on their Facebook site - which came back as an old one! WHY is it so diffcult to find someone to speak to or just a simple email address? NOT impressed so far with this card machine, two stars is for the service I have recieved so far. So YOCO it is now up to you to impress me.