No Machine Delivery - No Support from YOCO whatsoever

YOCO, We have had CCD Couriers calling us 4 TIMES between yesterday and today to confirm the delivery address. The last call took place this morning (10h30) from a frustrated-sounding lady (the driver) saying that she did not know where to go. It is VERY irritating as your 1st-time customer to liaise with a courier company that does not have an address that should have been supp**** by YOCO. The lady in question said that she was in the area and she never came even though we had a received a written time slot confirmation from the courier to deliver our machine between 09h00 to 11h00. We used the YOCO online chat, we emailed you, we called you - NOTHING. No machine to be seen. We now want a FULL REFUND and CANCELLATION of our order. If this is the type of service you have supp**** to date, we can’t imagine what it’s going to be going forward. Please issue the refund using the same banking details we supp**** in our letter from the bank - The same one that you asked us to send you a million times because you did not notice it had been already uploaded to your website, in your own system. Please do not phone me, just proceed with this request. Ref from courier - yoccda ********** .