MM
Manunu M
1 reviews | Active since Sept 2018
05 Sept 2018, 10:42
No help from Yoco.
My yoco is damaged and I have been waiting three days for a replacement. I am loosing sales and the support team is not helpful. They are telling me to wait 2-5 days. If I was a new customer I'd understand.
Helpful (0)
Replies (6)0
Replies (6)
Yoco's replyOfficial
05 Sept 2018, 10:48Hi Manunu, Robyn from Yoco here. I am sorry to hear that you have had a frustrating experience with Yoco recently.
I understand that you have spoken to our team yesterday, who have advised that we will arrange an expedited delivery of a replacement card reader.
We will be in touch with you directly shortly to confirm this.
Kind regards
Best regards,
Yoco's reply05 Sept 2018, 10:48
Official
Hi Manunu, Robyn from Yoco here. I am sorry to hear that you have had a frustrating experience with Yoco recently.
I understand that you have spoken to our team yesterday, who have advised that we will arrange an expedited delivery of a replacement card reader.
We will be in touch with you directly shortly to confirm this.
Kind regards
Best regards,
MM
Manunu M's updateReviewer Update
05 Sept 2018, 11:39Hi Robyn,
That's what you guys have been saying since yesterday. I am the one that has to make contact with you all the time. I don't understand why you can't dispatch a device from your Joburg outlet. Why should I wait 2-5 days as if I'm purchasing a new device. My customers are already used to yoco and now I am loosing sales. I cannot drive to Joburg to replace the device, if I do that, that means I wont open my Shop.
So disappointing.
MM
Manunu M's update05 Sept 2018, 11:39
Reviewer Update
Hi Robyn,
That's what you guys have been saying since yesterday. I am the one that has to make contact with you all the time. I don't understand why you can't dispatch a device from your Joburg outlet. Why should I wait 2-5 days as if I'm purchasing a new device. My customers are already used to yoco and now I am loosing sales. I cannot drive to Joburg to replace the device, if I do that, that means I wont open my Shop.
So disappointing.
Yoco's replyOfficial
05 Sept 2018, 16:40My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's reply05 Sept 2018, 16:40
Official
My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's replyOfficial
05 Sept 2018, 16:40My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's reply05 Sept 2018, 16:40
Official
My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's replyOfficial
05 Sept 2018, 16:40My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's reply05 Sept 2018, 16:40
Official
My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's replyOfficial
05 Sept 2018, 16:40My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,
Yoco's reply05 Sept 2018, 16:40
Official
My sincere apologies for the back and forth. I understand that our couriers have been in touch and delivery was confirmed for between 1 and 3pm today. Please do let me know if you have not yet received your card reader. Thank you for understanding.
Best regards,