RL
Ryan L

1 reviews | Active since Dec 2010

30 Mar 2026, 14:53

‼️ NO CUSTOMER SERVICE‼️

Have spent 4hours:50min over the course of 4 days now on the phone and WhatsApp with YOCO trying to resolve the most basic of matters with their "Technical Experts" who do not have the courtesy to introduce themselves, will not acknowledge the issues that one trys to bring to their attention, who fed you misinformation in obvious box ticking excerices, are abrupt, arrogant, disrespectful and disingenuous. That are happy to pay unhelpful irrelevant lip service and instructions that will send you off on one goose chase to the next, referring one up, down, left and right with no clue of the problem or resolution. They have no problem in chewing up and wasting your time. All the while you have your own customers being inconvenience getting irritated and leaving without purchasing all because your YOCO Card Machine and YOCO Technical Support don't work....

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Replies (1)
Yoco
Yoco's reply30 Mar 2026, 15:42
Official
Hi Ryan, we’re really sorry for your experience - this isn’t the level of service we aim to provide. We understand how frustrating and disruptive this must have been for your business, especially with customers affected. We’ve passed your details to the relevant team, and they’ll be in touch shortly to help. Thanks for your patience, and again, apologies for the trouble caused.