No Customer Service!

I'm a new customer of Yoco and linked our online shop to this service to trade. We have had a few transactions already through this portal of which the first transaction was on 22 July. I'm so frustrated, as I've phoned twice, held for 15 minutes at a time, requested call backs, sent a number of emails and whatsapps, I can not get hold of anyone to speak to about the progress of our account and getting payouts. I've now deactivated our website payments through YOCO, because it feels like a bit of a ****. I'm really disappointed . Why wait for me to continue with payments and then, I should wait for longer time due to Yoco. The agents answering the calls, seems less worried that the client is affected. I'm really worried, as I'm running a retail online business and I'm getting no luck. Please contact me on +***1 asap!