SD
Shannon D
1 reviews | Active since Mar 2021
08 Jul 2021, 16:21
No assistance from "online chat"
I tried to chat online with the Yoco Team on their site and apart from the poor grammar, "Zubair" as the name appeared on the chat, said: hi thanks for getting in touch. That was it! No response at all on my messages following. Shocking that I can't get adequate assistance on Yoco's site.
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Yoco's replyOfficial
08 Jul 2021, 17:17Hi Shannon, we're so sorry to hear this and for the experience. I've tried to call you on your cell but there was unfortunately no answer. I've picked up two profiles for you, one called SS Davis, which has a card machine linked but your FICA just needs to be approved for it to be fully verified and you've not transacted on it. The other is Choisir (Pty) Ltd, there's no card machine linked to it but it's fully verified and you have transacted on this profile as well. Are you needing your card machine to be moved over to Choisir (Pty) Ltd, where you have already been transacting? Please let me know and also perhaps when would be a suitable time to call tomorrow, if I may. - Shana
Yoco's reply08 Jul 2021, 17:17
Official
Hi Shannon, we're so sorry to hear this and for the experience. I've tried to call you on your cell but there was unfortunately no answer. I've picked up two profiles for you, one called SS Davis, which has a card machine linked but your FICA just needs to be approved for it to be fully verified and you've not transacted on it. The other is Choisir (Pty) Ltd, there's no card machine linked to it but it's fully verified and you have transacted on this profile as well. Are you needing your card machine to be moved over to Choisir (Pty) Ltd, where you have already been transacting? Please let me know and also perhaps when would be a suitable time to call tomorrow, if I may. - Shana