Hellopeter
Share Your Experience
HHH
Hans-Juergen Herzog Herzog

1 reviews | Active since Dec 2011

05 May 2022, 12:55

nightmare

We are users of the 1st Yoco cardreader and are trying to upgrade to a stand-alone cardreader, since beginning of the year, misunderstandings, non-functional delivery, wrong delivery, battles with the appointed courier CCD - business solutions consultant Chantel Bothma (who escalated and escalated and escalated - may be not there anymore) please take note, we did pay 16.02.22, send you POPs numerous times, we cancel our order with IMMEDIATE effect, please refund! The wrongly delivered card-reader can be picked up any time - assuming it will be by CCD the same procedure applies they are using: only authorized person by Yoco with ID-no who can identify himself with ID can pick it up, NO other person! Any other courier-service won't be a problem. BeHappy, Antuje

0
Replies (2)
HHH
Hans-Juergen Herzog Herzog's update07 May 2022, 18:17
Reviewer Update
We DID NOT provide a cellnumber on our post! Why should we, we are in contact via email AND phone since beginning of this year, and the post WAS signed with our business name, BE HAPPY! We are existing customers and have sent orders@yoco (Chantel Bothma) our correct cellnumber numerous times - please note, we did cancel our PAID order of a NEO cardreader with immediate effect via emails, please refund! We bought the cardreader today at one of Incredible Connection's outlets. The wrongly delivered device can be picked up any time BUT, assuming it will be by CCD couriers, please note, only an authorized person (by Yoco) will be handed the device, please provide ID-number and make sure the person will be able to present his/her ID, CCD should be fami**** with this procedure, that's what they are doing all the time ... Any other courier won't be a problem, we are fami**** with all couriers servicing our area. BeHappy, Antje
Yoco
Yoco's reply13 May 2022, 10:39
Official
Hi Hans, we're sorry for that. Please send us the serial number of the Yoco Pro card machine you received so that we can log the collection for it and submit your refund request.