My Yoco's chip reader was faulty since yesterday, this morning the problem still persisted

My Yoco's chip reader was faulty since yesterday, this morning the problem still persisted. I hit the ''chat'' option on the App and in my mind it's Saturday, I am not going to get any assistance today... Not a minute after my inquiry Zandile steps in and helps me. I was still very skeptical, because usually the wheels comes off at execution, but Zandile sorted me out! She took down the Serial Number and very casually rep**** she'd already arrange for the terminal to be replaced in the next 2-3 days!! Can I just commend you guys on excellent customer service! Literally the best I have had EVER!!!