My small business is going down

I’m honestly very frustrated with this situation. I’ve been trying for months to get help with a scanner that stopped working after barely being used, but I keep being asked to troubleshoot and repeat the same steps, including sending videos, even though nothing has worked. I’ve followed all the instructions given to me, and the scanner is still not powering on. At this point, I don’t need any more troubleshooting steps or another video request. I simply need the scanner to be replaced, or for someone to take it in and inspect it properly. The support I’ve received throughout this process has been extremely disappointing. I have been patient and cooperative, but this has gone on for far too long. Please arrange a replacement instead of sending me through the same troubleshooting process again