1 reviews | Active since Feb 2024
My horrible experience with yoco
My experience with Yoco has been nothing short of frustrating and disappointing. As a former business partner, I initially registered with Yoco using my name and email, and we purchased Yoco machines to facilitate transactions. However, after a fallout with my partner, he managed to gain unauthorized access to the machine portal, attempting to divert funds to his newly established business.
Despite reaching out to Yoco and providing them with all necessary documentation regarding the change in ownership and our separation, their response has been inadequate. We offered them all the required paperwork for the transfer of ownership, but they never bothered to follow up with us. Numerous attempts to resolve the matter have been met with promises to investigate and callbacks that never materialize.
This lack of action on Yoco's part is not only frustrating but also concerning, as funds remain tied up in the machine that could potentially be redirected to the unauthorized business. The financial impact of this situation is significant, with my resources being depleted in attempts to rectify the issue to no avail.
In summary, Yoco's handling of this matter has been deeply disappointing. Their lack of urgency and follow-through in addressing security breaches and ownership transfers is unacceptable. As a customer, I expected better support and assistance in resolving such a critical issue. My hope is that by sharing this experience, others can be aware of the potential risks and challenges of using Yoco for their business needs.
We have looked at your profile and we see that you spoke to some of our consultants, you were advised to respond to the emails that were sent to you for the requested documents as you are not the active director of the business, and the profile is currently not settled, Please respond to the emails with the requested documents and we'd be happy to assist further.
We have looked at your profile and we see that you spoke to some of our consultants, you were advised to respond to the emails that were sent to you for the requested documents as you are not the active director of the business, and the profile is currently not settled, Please respond to the emails with the requested documents and we'd be happy to assist further.
The lack of response has left me feeling frustrated and concerned about the status of our submission. I value clear and timely communication, especially when it comes to important matters such as this one.
Contrary to what was previously stated, we have diligently fulfilled our part by providing the necessary documentation. However, the absence of any acknowledgment or progress update from your team has been disheartening and has raised questions about the efficiency of our communication channels.
The lack of response has left me feeling frustrated and concerned about the status of our submission. I value clear and timely communication, especially when it comes to important matters such as this one.
Contrary to what was previously stated, we have diligently fulfilled our part by providing the necessary documentation. However, the absence of any acknowledgment or progress update from your team has been disheartening and has raised questions about the efficiency of our communication channels.
I had the pleasure of being assisted by Tsepo at Yoco, and I must say, the experience was nothing short of exceptional. Tsepo went above and beyond to help resolve a matter that had been bothering us .
Thank you, Tsepo, for your outstanding assistance .
I had the pleasure of being assisted by Tsepo at Yoco, and I must say, the experience was nothing short of exceptional. Tsepo went above and beyond to help resolve a matter that had been bothering us .
Thank you, Tsepo, for your outstanding assistance .