Missing sales and shocking customer service

Item: Yoco
Rating: 1
Author: Justine L

Over a month ago I made 2 different sales using my Yoco handset. Both reflected an “approved “ message and funds were deducted from my customers accounts . Yoco support gave me appropriate lip service but failed to resolve , find the sales or give me feedback . Disgusting, disappointing and dissatisfied beyond belief

Helpful (0)

Replies (3)

Yoco's replyOfficial

03 Dec 2019, 20:49

Hi Justine, thanks for reaching out and apologies for the poor experience. We will follow up on your query and will be in touch.

Best regards,

Yoco's reply03 Dec 2019, 20:49

Official

Hi Justine, thanks for reaching out and apologies for the poor experience. We will follow up on your query and will be in touch.

Best regards,

Justine L's updateReviewer Update

03 Dec 2019, 20:59

Thank you for more superficial , **** concern Yoco.
Actions speak louder than scripted responses.
I’ve written both sales off - not ideal for a small business owner..

Justine L's update03 Dec 2019, 20:59

Reviewer Update

Thank you for more superficial , **** concern Yoco.
Actions speak louder than scripted responses.
I’ve written both sales off - not ideal for a small business owner..

Justine L's updateReviewer Update

03 Dec 2019, 21:01

I’ve been getting the same “we will follow up be in touch " message for over a month ....and then nothing!!!
Please don't waste any more of my time.

Justine L's update03 Dec 2019, 21:01

Reviewer Update

I’ve been getting the same “we will follow up be in touch " message for over a month ....and then nothing!!!
Please don't waste any more of my time.