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JM
Jaron M

1 reviews | Active since Nov 2023

18 Sept 2024, 18:20

Misleading marketing and terrible support.

I purchased a Yoco Go because of the advertised "0% transaction fees for the first R5000 in total sales volume." After adding the machine to my account, which I created last year to test the software, I found out that I don’t qualify for the promotion since my account predates it. This exclusion isn’t mentioned anywhere, so I had no way of knowing beforehand.

This is incredibly misleading marketing, compounded by the worst customer support I’ve ever encountered. Their live chat takes hours to respond, offering no real help before disconnecting me. The WhatsApp bot even acknowledges this exact issue with the promotion and states that support must retroactively apply it in such cases. Despite this, support claimed they couldn’t assist me.

This entire experience left an incredibly sour taste, and I’m hoping to proceed with a refund.

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Replies (2)
JM
Jaron M's update27 Sept 2024, 15:42
Reviewer Update
Follow-up: I received an email from the complaints department regurgitating the same old information and was promised a follow-up, but of course, none was received. Also, the 2.95% transaction fee excludes VAT, which isn't made obvious—I'm sure it's in the small print somewhere. So it's actually more like 3.39%, which was the straw that broke the camel's back for me.

Thank God I ordered from Takealot, who gave me a full refund, and I will get a card machine elsewhere. I have already persuaded other vendors at our markets to avoid YOCO at all costs.
JM
Jaron M's update02 Oct 2024, 14:49
Reviewer Update
I’m not sure why their reply was private, as all it did was ask if everything was in order, after one of their consultants confirmed they had reached out to assist. The "assistance" was merely them acknowledging the issue, stating they would follow up with more information—yet they never did.

Eventually, I received a generic reply saying they hadn't heard from me and asked if everything was okay. I responded, "No, I'm still waiting on YOU to reply, so no, nothing is in order because nothing has been resolved."

I’ve spoken to five different support staff by now, and not a single one has been able to help me. They all promised to follow up, but it’s been almost four weeks, and I’m still waiting.

At this point, it doesn’t matter anymore. I got my refund from Takealot, so I no longer have to deal with this. I’m switching to a different company and will make sure all the other vendors at our markets hear about this. I will actively discourage anyone who doesn’t have a YOCO yet from getting one.

Good day.