UC
Ursula C
1 reviews | Active since Jun 2011
26 Jul 2022, 16:26
Misleading and Conflicting Advertising Prices
Yoco falsely advertise their Yoco Khumo machine on their website video promo at (0:38) as being available for R 799, however when you go to purchase it it is now marked at the once-off special price of R 999.
Upon querying this with the sales department, I was advised "Apologies for any inconvenience caused as the video has not been updated just yet." No Yoco, this is not an inconvenience, this is mis-representation of your pricing and as such you should be giving me the machine at your ADVERTISED price as I have pointed this out to you. Although I see that you have now removed the video post my enquiry.
Helpful (0)
Replies (6)0
Replies (6)
Yoco's replyOfficial
26 Jul 2022, 16:56Hi Ursula, our Sales team has been alerted and we will keep you updated. We would like to into this for you- please could you send us the contact number you have called from and also the estimate time?
Yoco's reply26 Jul 2022, 16:56
Official
Hi Ursula, our Sales team has been alerted and we will keep you updated. We would like to into this for you- please could you send us the contact number you have called from and also the estimate time?
Yoco's replyOfficial
26 Jul 2022, 17:05Hi Ursula, we've been advised by our team of the oversight with our video. We're terribly sorry and would not mean to intentionally mislead. We thank you for bringing it to our attention and we have since removed it. We also received an update that you have been assisted with a Yoco card machine at the price requested? Please let us know or if you may need further assistance.
Yoco's reply26 Jul 2022, 17:05
Official
Hi Ursula, we've been advised by our team of the oversight with our video. We're terribly sorry and would not mean to intentionally mislead. We thank you for bringing it to our attention and we have since removed it. We also received an update that you have been assisted with a Yoco card machine at the price requested? Please let us know or if you may need further assistance.
UC
Ursula C's updateReviewer Update
27 Jul 2022, 08:34Firstly, you will note that I stated in my original post that the video had already been removed. Secondly, I have NOT been contacted by your sales team to offer me the machine at the ADVERTISED price of R 799. Thirdly, your sales person Michelle is the person that responded to my EMAIL and as a registered customer of yours you already have my details on file, not mention that when you do a review you leave your contact number. So there are multiple errors in your responses.
UC
Ursula C's update27 Jul 2022, 08:34
Reviewer Update
Firstly, you will note that I stated in my original post that the video had already been removed. Secondly, I have NOT been contacted by your sales team to offer me the machine at the ADVERTISED price of R 799. Thirdly, your sales person Michelle is the person that responded to my EMAIL and as a registered customer of yours you already have my details on file, not mention that when you do a review you leave your contact number. So there are multiple errors in your responses.
Yoco's replyOfficial
27 Jul 2022, 10:20Hi Ursula, thank you for your reply. We are sorry for the manner in which your complaint was handled. We've seen our team has now reached out to assist and sent an invoice for the requested cost. Your feedback has been noted and will definitely help us to do better next time. Please reach out if there's anything else we can assist with.
Yoco's reply27 Jul 2022, 10:20
Official
Hi Ursula, thank you for your reply. We are sorry for the manner in which your complaint was handled. We've seen our team has now reached out to assist and sent an invoice for the requested cost. Your feedback has been noted and will definitely help us to do better next time. Please reach out if there's anything else we can assist with.
UC
Ursula C's updateReviewer Update
27 Jul 2022, 10:48Thank you for a speedy response and attention to the issue.
UC
Ursula C's update27 Jul 2022, 10:48
Reviewer Update
Thank you for a speedy response and attention to the issue.
Yoco's replyOfficial
27 Jul 2022, 11:08You are most welcome- glad we could help.
Yoco's reply27 Jul 2022, 11:08
Official
You are most welcome- glad we could help.