Misinformation

Really bad experience with them after being a customer for a long time contacted the call centre to find out if the new Kumo print can print a slip when you make a cash sale and was told that you can, so we purchased the machine and it turns out there is no option to print a slip for a cash sale so we contacted their support on WhatsApp and then was told the person will escalate end get back to me, now we have been waiting for 2 weeks so today I contacted the support again the first person ended the chat in the middle of the conversation and 2nd person told me they are going to escalate it and it will take 48hours after we have waited for 2 weeks already so I decided to call the support team now they tell me that you can't print a slip for a cashe sale and that thay cant even find out if it will be added in an update, so aparently if you are working at yoco you cant speak to anyone to find out if this will be added as a featsher or not. Dont really understand how this works ??????????????????????

And then when you speak to some on their chat with WhatsApp (Yoco's preferred method of communication as they hide their call centre numbers on different pages than their main contact us page on their website) you won't get the name of the person you are talking to just a hi how can we help you and also no reference number for the chat so no way to reference back to a previous chat

It seems that Yoco as a company pushes to sell their product with almost no thought to support if there is a problem