GC
Gerard C
1 reviews | Active since Mar 2009
02 Jan 2019, 12:11
Look for another solution provider!!
No answer on any of their numbers, not even new sales! Really unacceptable that they do not answer the phone during working hours and equally unacceptable that they do not have 24/7 support! Yes, they did respond to emails, the forum complaint and other messages (more than an hour later) No - you are required to respond immediately and answer your telephone! If you have too many incoming calls it indicates bad products or service requiring so many support calls and it indicates inadequate staff numbers to deal with the workload!
Helpful (0)
Replies (8)0
Replies (8)GC
Gerard C's updateReviewer Update
02 Jan 2019, 12:13Further, when I said I want to return the device and get a refund I was ignored. Looking at other HelloPeter items here I wish I'd looked here before engaging with Yoco! :-(
GC
Gerard C's update02 Jan 2019, 12:13
Reviewer Update
Further, when I said I want to return the device and get a refund I was ignored. Looking at other HelloPeter items here I wish I'd looked here before engaging with Yoco! :-(
Yoco's replyOfficial
02 Jan 2019, 13:14Good Day Gerhard,
Thank you for taking my call earlier and I am really sorry about the experience you've had with Yoco thus far, rest assured this is not the kind of service we want our customers to experience.
I believe that our logistics team has been in touch with you and arranged for an urgent replacement of your device. I am also in contact with the logistics team to make sure that your card reader gets delivered as promised.
Kind Regards
Neo and the Yoco Team
Thank you for taking my call earlier and I am really sorry about the experience you've had with Yoco thus far, rest assured this is not the kind of service we want our customers to experience.
I believe that our logistics team has been in touch with you and arranged for an urgent replacement of your device. I am also in contact with the logistics team to make sure that your card reader gets delivered as promised.
Kind Regards
Neo and the Yoco Team
Best regards,
Yoco's reply02 Jan 2019, 13:14
Official
Good Day Gerhard,
Thank you for taking my call earlier and I am really sorry about the experience you've had with Yoco thus far, rest assured this is not the kind of service we want our customers to experience.
I believe that our logistics team has been in touch with you and arranged for an urgent replacement of your device. I am also in contact with the logistics team to make sure that your card reader gets delivered as promised.
Kind Regards
Neo and the Yoco Team
Thank you for taking my call earlier and I am really sorry about the experience you've had with Yoco thus far, rest assured this is not the kind of service we want our customers to experience.
I believe that our logistics team has been in touch with you and arranged for an urgent replacement of your device. I am also in contact with the logistics team to make sure that your card reader gets delivered as promised.
Kind Regards
Neo and the Yoco Team
Best regards,
GC
Gerard C's updateReviewer Update
02 Jan 2019, 14:56Yes, you said you take this kind of feedback seriously.
But I must question this statement...
Firstly, you have access to all my personal information, yet you're unable to spell my name correctly?
Secondly, if you took negative feedback seriously why is Yoco still being criticized for service, communications and other issues month after month after month??
FAIL!!
GC
Gerard C's update02 Jan 2019, 14:56
Reviewer Update
Yes, you said you take this kind of feedback seriously.
But I must question this statement...
Firstly, you have access to all my personal information, yet you're unable to spell my name correctly?
Secondly, if you took negative feedback seriously why is Yoco still being criticized for service, communications and other issues month after month after month??
FAIL!!
Yoco's replyOfficial
02 Jan 2019, 15:16Hi Gerard,
Apologies for the incorrect spelling to your name.
As a company we are continuously working on improving our products and services to ensure that we provide good service to our customers, that being said these may take time however we are committed as a company to support our customers in the best possible way.
I have also confirmed with our logistics team, your card reader replacement has been arranged for delivery tomorrow.
Kind Regards
Neo and the Yoco Team
Apologies for the incorrect spelling to your name.
As a company we are continuously working on improving our products and services to ensure that we provide good service to our customers, that being said these may take time however we are committed as a company to support our customers in the best possible way.
I have also confirmed with our logistics team, your card reader replacement has been arranged for delivery tomorrow.
Kind Regards
Neo and the Yoco Team
Best regards,
Yoco's reply02 Jan 2019, 15:16
Official
Hi Gerard,
Apologies for the incorrect spelling to your name.
As a company we are continuously working on improving our products and services to ensure that we provide good service to our customers, that being said these may take time however we are committed as a company to support our customers in the best possible way.
I have also confirmed with our logistics team, your card reader replacement has been arranged for delivery tomorrow.
Kind Regards
Neo and the Yoco Team
Apologies for the incorrect spelling to your name.
As a company we are continuously working on improving our products and services to ensure that we provide good service to our customers, that being said these may take time however we are committed as a company to support our customers in the best possible way.
I have also confirmed with our logistics team, your card reader replacement has been arranged for delivery tomorrow.
Kind Regards
Neo and the Yoco Team
Best regards,
GC
Gerard C's updateReviewer Update
02 Jan 2019, 15:25I've just had a call from the couriers to tell me they can only deliver next week Monday or Wednesday...
GC
Gerard C's update02 Jan 2019, 15:25
Reviewer Update
I've just had a call from the couriers to tell me they can only deliver next week Monday or Wednesday...
Yoco's replyOfficial
02 Jan 2019, 16:03Hi Gerard,
Our team is on top of this to make sure the reader gets delivered tomorrow..I will send you a direct email with an update.
Kind Regards
Neo
Our team is on top of this to make sure the reader gets delivered tomorrow..I will send you a direct email with an update.
Kind Regards
Neo
Best regards,
Yoco's reply02 Jan 2019, 16:03
Official
Hi Gerard,
Our team is on top of this to make sure the reader gets delivered tomorrow..I will send you a direct email with an update.
Kind Regards
Neo
Our team is on top of this to make sure the reader gets delivered tomorrow..I will send you a direct email with an update.
Kind Regards
Neo
Best regards,
GC
Gerard C's updateReviewer Update
06 Jan 2019, 14:40After challenges over delivery to outlying areas Neo and the people at Yoco did get things moving and my device was delivered the next day!
Yes, well done in the end Yoco but really, get your act together on your telephone system and answer all calls within seconds!
Recommend? I'd say give them a try because they've been able to get a device to me in a very quick time and resolve a second device issue. Better than their competitors who wanted days and weks to process and then deliver...
GC
Gerard C's update06 Jan 2019, 14:40
Reviewer Update
After challenges over delivery to outlying areas Neo and the people at Yoco did get things moving and my device was delivered the next day!
Yes, well done in the end Yoco but really, get your act together on your telephone system and answer all calls within seconds!
Recommend? I'd say give them a try because they've been able to get a device to me in a very quick time and resolve a second device issue. Better than their competitors who wanted days and weks to process and then deliver...
Yoco's replyOfficial
07 Jan 2019, 11:10Hi Gerard,
We appreciate your feedback and we are glad that we were able to resolve your card reader replacement request.
Please don't hesitate to reach out to us if you need any assistance.
Best Regards
Neo and the Yoco Team
We appreciate your feedback and we are glad that we were able to resolve your card reader replacement request.
Please don't hesitate to reach out to us if you need any assistance.
Best Regards
Neo and the Yoco Team
Best regards,
Yoco's reply07 Jan 2019, 11:10
Official
Hi Gerard,
We appreciate your feedback and we are glad that we were able to resolve your card reader replacement request.
Please don't hesitate to reach out to us if you need any assistance.
Best Regards
Neo and the Yoco Team
We appreciate your feedback and we are glad that we were able to resolve your card reader replacement request.
Please don't hesitate to reach out to us if you need any assistance.
Best Regards
Neo and the Yoco Team
Best regards,