Leeroy February an asset to Yoco Western Cape

It's very seldom that one writes a note commending an individual for going beyond the requirements of their job. But I truly feel that this is precisely what Leroy February did on Saturday. My Yoco had a glitch but I knew it was not software related so I called the helpdesk for assistance. Leroy answered and went through all the checks and balances to ensure it was not the software.

The Head Office was closed so he was not sure whether we would be able to get a replacement unit but promised to at least try and do something. I was prepared to travel to the City to collect. After some time, I thought, like every other time someone had promised to call me back on a Saturday, this would be unlikely, but at 3pm he called and told me his manager was at the office and if I could fetch the unit.

At this time it was not possible because I was preparing for my market on Sunday. Leroy then offered to fetch the unit in town and we could meet somewhere later. He sent me his personal number and stayed in touch on Whatsapp until I decided to collect the unit which was around 10pm the evening. Now this was during his personal time and I was very grateful since I urgently needed the YOCCO. Leroy also ensured that the software was linked to my account making pairing easy. We stayed in contact until midnight to ensure that I could complete my dummy transaction and the next morning he Whatsapp me to check if everything was in working order.

I was very happy that we had replaced the unit as I required it for few sales which would have been lost.

I also recommended it to another customer that had been considering purchasing a unit for her small business.

I thought best to write this note because your company should be aware of what an asset Leroy February truly is!