Lack of Support / Communication

I bought a Yoco Wireless Pro Machine many years ago and have used it less than 5 times. Today when I switched it on it says system tampered. I queried this your support centre and was advised that the machine was not switched on to receive updates like a cellphone.

Firstly I would like to be made aware where I was informed to leave the machine on to receive updates. Like a cellphone if it is not switched on for sometime, the moment it is switched on, all updates are received at that point, and one cannot make a comparison to the cellphone.

I believe that I have been hard done by as I was not made aware of updates. Furthermore, as a service provider of your product, one could have communicated to users who were required to update their machine. This is what would deem as customer support.

I have always been in awe about Yoco as a business and am disappointed in the response from your support centre agent.

I hope we can come to a amicable solution.

Regards Nazeer