AF
Amanda F
1 reviews | Active since Nov 2009
13 Dec 2021, 09:18
Lack of support
Why is it so difficult to get support from YOCO. When emailing - absolutely no acknowledgement of receipt of your request and no response. When calling the support line, wait for at least 3 minutes without getting my call answered and then have to request a call back and then that only happens about 2 - 3 hours later. I am a new customer who wants to support local, but seriously, you need to buck up your support !
Helpful (0)
Replies (4)0
Replies (4)
Yoco's replyOfficial
13 Dec 2021, 14:15Hi Amanda, thanks for taking my call earlier. We're truly sorry for the wait. Please let us know once you've sent the ID copy so that we can update the details on the profile.
Yoco's reply13 Dec 2021, 14:15
Official
Hi Amanda, thanks for taking my call earlier. We're truly sorry for the wait. Please let us know once you've sent the ID copy so that we can update the details on the profile.
AF
Amanda F's updateReviewer Update
13 Dec 2021, 15:13Still so difficult. Now I am dealing with two people who are making different demands on me and the mythical onboarding team is unable to make contact to help me to get this account setup. Jeepers ! This is so hard.
AF
Amanda F's update13 Dec 2021, 15:13
Reviewer Update
Still so difficult. Now I am dealing with two people who are making different demands on me and the mythical onboarding team is unable to make contact to help me to get this account setup. Jeepers ! This is so hard.
Yoco's replyOfficial
14 Dec 2021, 08:12Hi Amanda, we're sorry for the confusion. Your details will remain on the application. We just need a minutes of meeting letter, which can be a saved document showing meeting notes and you being appointed as treasurer to the account. And then just an account confirmation letter or the first page of your bank statement. Please add/edit your details and upload the documents here on the Portal and let us know once done: https://portal.yoco.co.za/business/bank-account
Visit https://support.yoco.help/s/article/How-we-check-and-verify-your-bank-account for more info on how we verify your bank details.
Visit https://support.yoco.help/s/article/How-we-check-and-verify-your-bank-account for more info on how we verify your bank details.
Yoco's reply14 Dec 2021, 08:12
Official
Hi Amanda, we're sorry for the confusion. Your details will remain on the application. We just need a minutes of meeting letter, which can be a saved document showing meeting notes and you being appointed as treasurer to the account. And then just an account confirmation letter or the first page of your bank statement. Please add/edit your details and upload the documents here on the Portal and let us know once done: https://portal.yoco.co.za/business/bank-account
Visit https://support.yoco.help/s/article/How-we-check-and-verify-your-bank-account for more info on how we verify your bank details.
Visit https://support.yoco.help/s/article/How-we-check-and-verify-your-bank-account for more info on how we verify your bank details.
AF
Amanda F's updateReviewer Update
17 Dec 2021, 15:47And still there is no account verification ! I have jumped through all your hoops and yet I will have to forgo sales this weekend because your team could not verify the account.
AF
Amanda F's update17 Dec 2021, 15:47
Reviewer Update
And still there is no account verification ! I have jumped through all your hoops and yet I will have to forgo sales this weekend because your team could not verify the account.