***********!

I have been a loyal customer of YOCO for around 4 years.

Unfortunately like a lot of small businesses in SA, they grow to big and start forgetting about CUSTOMER SERVICE especially existing customers.

End of September, a customer made a purchase at our shop, one transaction, one payment to me. A week later the client realises YOCO has double debited the account and brings this to my attention.

Last week Thursday 13 OCt, I bring this to YOCO attention, provide the necessary bank statement etc and am very promptly told its authorised, i can refund my client and they will refund me accordingly.

7 days later, still nothing reflecting. I have emailed YOCO to follow up and have been given staff who are *********** and a just as *********** supervisor: Jamie Poggenpoel and Joe Mbuyi.

Unfortunately this is the most recent complaint I have, the previous complaint is still not dealt with almost a year later and the problem with the APP logging me out when checking payout history continues which as a business is very very frustrating!

At this point I dont recommend YOCO anymore and if this is not sorted, I think ill be shopping around for a new provider in the new year...