I have waited but money hasn’t reflected on my bank

I have nothing good to say about the service that they are offering on the 30th of April I made a payment while I understand that the following day was a public holiday the payment can’t be processed I waited hopping it will reflect on my bank on the second and third day as it states that payment usually take 1-2 days before it reflects on my bank. Guess what today is the 6th of May and still it hasn’t reflected on my bank. I decided to chat with one of them chat support human by the name of Kea and told her what was my concern and she simply said she will escalate the matter further and I should wait for a response within 48hours now I have to wait for 48h on top of the many hours I have waited for my money. I would not recommend this company to anyone poor customers service not to talk about the fees they charge.